General terms and conditions of service with customer information

Table of contents

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1. scope of application

2. conclusion of contract

3. right of revocation

4. cancellation of appointments

5. prices and terms of payment

6. liability for defects

7. applicable law

8. alternative dispute resolution

1) Scope of Application

1.1 These General Terms and Conditions (hereinafter referred to as "GTC") of Florian Roloff, trading as "Florian Roloff" (hereinafter referred to as "Provider"), apply to all contracts for the provision of services that a consumer or entrepreneur (hereinafter referred to as "Customer") concludes with the Provider with regard to the services presented by the Provider on its website. The inclusion of the Customer's own terms and conditions is hereby objected to, unless otherwise agreed.

1.2 A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity. An entrepreneur within the meaning of these GTC is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or independent professional activity.

2) Conclusion of contract

The customer can send a non-binding request for an offer to the provider by telephone, fax, e-mail, letter or via the online contact form provided on the provider's website. The provider sends the customer a binding offer for the provision of the service previously selected by the customer upon the customer's request by e-mail, fax or letter. The Customer may accept this offer by submitting a declaration of acceptance to the Provider by fax, e-mail or letter or by paying the remuneration offered by the Provider within 7 (seven) days of receipt of the offer, whereby the day of receipt of the offer shall not be included in the calculation of the deadline. For acceptance by payment, the day of receipt of payment by the Provider shall be decisive. If the last day of the period for acceptance of the offer falls on a Saturday, Sunday, or a state-recognized general holiday at the customer's registered office, the next working day shall take the place of such a day. If the customer does not accept the offer of the provider within the aforementioned period, the provider is no longer bound to his offer. The provider will again specifically point this out to the customer in his offer.

3) Right of revocation

Consumers are generally entitled to a right of withdrawal. Further information on the right of withdrawal can be found in the provider's cancellation policy.

4) Cancellation of appointments

4.1 Irrespective of any statutory right of revocation, the Provider grants the Customer the right to cancel his appointment for a service of the Provider free of charge in accordance with the following provisions (contractual right of withdrawal):

4.2 The Customer may cancel its appointment up to before the start of the booked service without stating reasons by submitting a declaration to the Provider in text form (e.g. e-mail). The receipt of the declaration by the Provider is decisive for compliance with the cancellation deadline. If the Customer cancels the appointment in due time, the Provider shall fully reimburse the Customer for any fees already paid within a period of two weeks from receipt of the Customer's declaration. For this purpose, the Provider may use the same means of payment that the Customer used for his payment to the Provider.

4.3 Any existing statutory right of withdrawal of the Customer shall not be limited by the aforementioned right of withdrawal.

5) Prices and Terms of Payment

Unless otherwise stated in the Provider's service description, the prices quoted are total prices that include the statutory value-added tax.

6) Liability for defects

The Provider shall be liable for defects in the service provided in accordance with the provisions of the statutory liability for defects.

7) Applicable Law

7.1 All legal relationships between the parties shall be governed by the laws of the Federal Republic of Germany to the exclusion of the laws on the international sale of movable goods. In the case of consumers, this choice of law shall only apply to the extent that the protection granted is not withdrawn by mandatory provisions of the law of the country in which the consumer has his habitual residence.

7.2 Furthermore, this choice of law with regard to the statutory right of withdrawal shall not apply to consumers who do not belong to a Member State of the European Union at the time of conclusion of the contract and whose sole place of residence and delivery address are outside the European Union at the time of conclusion of the contract.

8) Alternative Dispute Resolution

8.1 The EU Commission provides a platform for online dispute resolution on the Internet at the following link: https://ec.europa.eu/consumers/odr.

This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts involving a consumer.

8.2 The provider is neither obligated nor willing to participate in a dispute resolution procedure before a consumer arbitration board.